I T’ S ALL ABOUT HAGGLING, AND ESPECIALLY WHEN IT
COMES TO MOBILE PHONE CONTRACTS.
There are plenty of different phone contracts out there and you’ve got to do your homework when it comes to picking the right one!! I’m a full time haggler, and I encourage you to do so aswell. Its part of the parcel companies have to deal with, and you can guarantee there are special policies in place aimed at doing anything they can in order to keep your trusty custom…
Here at PropertyFitness we’ve put together a list of tips in order to get you off to a great start………
MAKE SURE YOUR TIME IS PERFECT…
Make sure you try and ditch the deal around a month before your contract ends. This is the time when you are most likely to pull out of the contract. Anytime sooner than this and you’re just going to get stuck with the old “Sorry, but you have to stick to the contract policy”.
Research or off the cuff??.
DO YOU PREFER TESTING THE WATERS, OR LIKE A CHAMPION ON A KARAOKE, YOU’RE
MORE OF AN ‘OFF THE CUFF’ SORTA PERSON’. REGARDLESS, HERE’S WHAT WE THINK.
• Research buff - This is all down to having a look around on price comparison sites to find the cheapest deal available. You need to make sure you know what your competitors are dealing, and what offers your company currently holds. Write the best deals down, so you have them at hand when you pop your haggling hat on.
• Off the cuff- Alternatively, just ring up. What have you got to loose. Just say you’re not happy with your deal. It’s too expensive? Your friends are getting a better deal?. Whatever the excuse a good blag usually pays off. At a push special extra discounts can be available, so do your best to squeeze out the information at the other end of the line.
THE LAST THING THEY WANT TO DO IS LOOSE A CUSTOMER
The mobile phones industry has always had heavy competition. The top dogs are constantly pulling and towing with their rivals. And new, better deals are constantly coming out. Because of this, companies have to be on their toes, and special departments have been set up with the sole purpose of keeping you happy!!!.
So, try your best to get sent through to the ‘disconnections department’, which is jargon for ‘do whatever you can to keep this customer with us’. These guys have much more power and discretion to change and enhance plans for you.
Once you’re through to people in power be genuine about your request. I mean, at the end of the day, there are better deals out there so to be honest they’re really pulling the wool over your eyes. With enough turning and twisting you’ll be sure to get a super deal if you seem genuine about leaving.
Whets the downsides to all this??
• By doing this you are going to commit yourself to a new contract. As I say the industry runs at lightning speed, and new ‘stuff’ is coming out almost weekly. By committing to a long term contract means that you’re ‘locked in’ as they say. It’s common these days to be stuck into an 18month contract. Try and reduce your contract length if you can.
• Be sure you get the right deal. A few months into the contract and the ‘other’ deal you looked at you wont be able to get, although you probably would have got it in the negotiation process.
CUSTOMER RETENTION HAS IMMENSE POWER.
The mobile phone world is growing and maturing. No longer do companies want you to just buy a phone because most people already have one. The real key is for customers to get a phone, a contract and get locked in with a company. This long-term commitment is what the companies want from you because once you’re in you can’t pull out. Therefore, holding onto you for as long as they can is in their very best interests.
OH MY, WHAT IF THEY SAY NO.
Calm down captain, there are easy ways to get out of this dilemma. If you’re ever in a situation where the company tries to call your bluff by saying “sorry we cant do that, I will file a cancelation request” then just take a step back and say “I need to think about things, ill call you back”. That’s an easy way to get out of a sticky situation.
Maybe if you get to this stage it might be worth the hassle to actually change to a better network. You never know, once you start going through with it properly they might back track and come up with an option for you. Regardless, make sure you leave on your terms, and not theirs!!!!
SOME TESTIMONIALS FROM THE WEB.
Scouting around the web it’s not hard to come across some promising case studies. Below are a few of my favourite ones.
I PHONED ORANGE TO CANCEL MY MOBILE CONTRACT, AS TESCO WAS OFFERING A BETTER DEAL FOR HALF THE COST. THEY PUT ME THROUGH TO RETENTIONS, AND AFTER NEGOTIATIONS, THEY OFFERED 1GB DATA, 1,000 MINS AND UNLIMITED TEXTS FOR £16/MTH - JUST OVER HALF OF MY PREVIOUS BILL, SO I AM VERY HAPPY! - KITTENDOTHROAR - MAR 2013
I HAGGLED AN OUTSTANDING DEAL WITH O2: £15/MTH FOR 12 MONTHS, WITH 500 MINS, UNLIMITED TEXTS AND INTERNET, PLUS A FREE NOKIA N95. THE TOTAL COST OF THE CONTRACT IS £180/YR.
WHEN THE CONTRACT ENDED, I SOLD THE PHONE ON EBAY FOR £235. SO I WAS £55 UP ON THE DEAL AND HAD FREE PHONE USE FOR A YEAR.
So that’s our low down of phone haggling, we hope you can take on board some of the tips. We at PropertyFitness would love to hear some of your stories. So if you have a great story about changing your contract let us know. And even if it goes completely wrong we’d love to here. I mean, at the end of the day, we all love a good laugh